Privacy Policy

Introduction

This Privacy Policy outlines how SERY ("we", "us" or "our"), as the operator of frozenshoretales.com (the "Website"), collects, uses, and safeguards your personal information during your interaction with the Frozen Shore Tales website. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

The Frozen Shore Tales platform is designed as a well-organized informational hub dedicated to the Frozen Shore Tales adventure RPG game, including gameplay systems, world-building, characters, and updates. While our primary focus is providing educational and authoritative content about the game, we are equally committed to protecting your privacy and handling your personal data responsibly.

Information Collection

We collect only the information that is essential for operating and improving the Frozen Shore Tales Website and for responding to your requests:

• Information you voluntarily provide: When you contact us via our contact channels, you may provide personal information such as your name, email address, and the content of your message. This information is used solely to process and respond to your inquiry.
• Communication data: If you get in touch with us, we may retain copies of your correspondence, including email addresses and any additional details you choose to share, in order to track and address your requests efficiently.
• Non-personal and analytics data: We use analytics tools to collect non-identifying data about how visitors use the Website, including pages visited, time spent on each section, approximate location based on IP (country/region), device type, browser type, and referring URLs. This information helps us understand usage patterns and improve navigation, content structure, and performance.

We do not require you to create a user account to browse the Website, and we do not intentionally collect sensitive categories of personal data (such as information about health, religion, or political opinions).

Use of Information

All information we collect is used strictly for defined, legitimate purposes related to the operation of the Frozen Shore Tales Website and the communication of game-related content. In particular, we use your information to:

• Respond to inquiries: Process and answer your questions, feedback, or support requests sent via email or contact channels.
• Improve website functionality: Analyze aggregated usage data to optimize our navigation structure, search features, content layout, and performance across devices.
• Deliver updates about Frozen Shore Tales: When explicitly requested by you, share informational updates, news, or resources related to the Frozen Shore Tales game via the contact details you have provided.
• Ensure site security: Monitor for suspicious activity, protect against abuse, and maintain the integrity and availability of the Website and its underlying infrastructure.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

Cookies and Tracking Technologies

The Frozen Shore Tales Website employs cookies and similar tracking technologies in order to provide a smooth, secure, and optimized browsing experience.

• Essential cookies: These cookies are necessary for basic site operations, such as enabling core navigation, preserving your cookie preferences, and ensuring error-free delivery of content.
• Analytics cookies: We use analytics tools to gather aggregated, non-personal data about how visitors interact with the Website. This includes page views, click paths, and technical diagnostics. This information helps us refine the structure of game content, FAQs, and downloadable resources.
• Personalization: Certain cookies may be used to remember your previous interactions with the Website, such as preferred sections or language-region settings, in order to personalize how content is presented to you.

We do not use cookies for advertising, behavioral targeting, or third-party marketing purposes. Any cookies or tracking technologies we implement are strictly limited to analytics, performance monitoring, usability, and security.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may impact the functionality or responsiveness of parts of the Website.

Data Sharing and Disclosure

Your personal data is treated with care and confidentiality. We do not sell or rent your personal information to third parties. Data is only shared under the following limited circumstances:

• Service providers: We may share data with trusted third-party providers who support the technical operation of the Website (such as hosting companies, security partners, or analytics platforms). These providers are contractually required to protect your information and may only use it in accordance with our instructions and applicable data protection laws.
• Legal obligations: We may disclose information if necessary to comply with a legal obligation, court order, or lawful request from public authorities, or to protect our rights, property, or safety, as well as that of our users or others.
• Business continuity: In the unlikely event of a reorganization, merger, or similar business event involving SERY, your data may be transferred as part of that process, but will remain protected under this Privacy Policy or a policy with equivalent safeguards.

Any third party that receives access to personal data is bound by strict confidentiality agreements and may not use your information for their own marketing or unrelated purposes.

Data Security

SERY implements best-practice technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration. These measures include, but are not limited to:

• Encrypted communications: Data transmitted between your device and the Website is protected by industry-standard encryption protocols (such as HTTPS/TLS) to prevent interception or tampering.
• Secure infrastructure: Our hosting environment is maintained with security controls such as access management, firewalls, and regular system updates to reduce vulnerabilities.
• Regular assessments: We periodically review our security practices, data flows, and access logs to identify and address potential risks.
• Restricted access: Personal data is only accessible to authorized personnel who require it to perform their tasks, and they are bound by confidentiality obligations.

Although we strive to protect your information with robust security measures, no method of transmission or storage on the internet can be guaranteed to be 100% secure. If you suspect any unauthorized use of your data or any security incident related to the Website, please contact us immediately using the details provided in the Contact Information section.

User Rights and Choices

You have important rights regarding your personal information, subject to applicable data protection laws. These may include the right to:

• Access your data: Request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.
• Correct your data: Request correction or update of any inaccurate, incomplete, or outdated personal information.
• Request deletion: Ask us to delete your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent where consent was the legal basis for processing.
• Restrict or object to processing: In certain cases, request that we limit how we use your data or object to specific processing activities.
• Withdraw consent: Where we rely on your consent (for example, for optional updates), you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of your rights or to ask questions about how your data is handled, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements.

Children's Privacy

The Frozen Shore Tales Website and its content are primarily intended for a general audience of players and enthusiasts and are not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age, nor do we knowingly allow them to use our services without verifiable parental consent. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the details below so that we can take appropriate steps to remove such information and, if necessary, close any associated communication channels.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, technological developments, or legal and regulatory requirements. When we make changes, we will revise the "last updated" date at the bottom of this page and, where appropriate, provide additional notice (such as a prominent banner on the Website).

You are encouraged to review this page regularly to stay informed about how we handle your personal information. The most recent version of the Privacy Policy will always be available on this page and will govern our use of your data from the time it is published.

Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is processed in connection with the Frozen Shore Tales Website, please contact our designated representative:

Last updated: May 30, 2026