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Reach SERY about Frozen Shore: Tales of Eira

Have a question, need support, or want to talk collaboration? Use this page to connect directly with the creators of Frozen Shore: Tales of Eira.

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We usually respond within 2–3 business days for support and within 5 business days for business and press inquiries.

By contacting us, you acknowledge that this form is for communication related to Frozen Shore: Tales of Eira and services provided by SERY. For urgent account or billing issues, please provide as many details as possible so our support team can assist efficiently.

For technical issues, crashes, performance problems, or gameplay questions related to Frozen Shore: Tales of Eira, contact our support specialists using the form. Include your device model, operating system, and game version for faster troubleshooting.

Primary contact email: [email protected]

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For partnership proposals, outline your idea, audience, and expected timeline so SERY's leadership can evaluate potential collaborations around Frozen Shore: Tales of Eira.

We welcome feedback and suggestions on gameplay, narrative, accessibility, and new feature ideas. Your insights help us refine the world of Eira and prioritize updates that matter most to the community.

If you're interested in joining our community initiatives or beta testing group, mention your experience with RPG titles and the type of testing or content creation you enjoy.

To report a bug, exploit, or security concern within Frozen Shore: Tales of Eira or on frozenshoretales.com, provide clear reproduction steps, screenshots if available, and information about your environment.

Security-related reports are handled with priority to protect our players and their data.

Company: SERY

Representative: SERY QUENTIN

Official address:
3 IMPASSE DES ASTERIDES,
56520 GUIDEL,
France

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Explore more about Frozen Shore: Tales of Eira

Before or after you contact us, you can browse in-depth information about the game world, systems, and characters.

Game overview Key features